Wow, Vapour Organic Beauty Facebook-- passive agressive and rude much?

When it comes to products, not only quality is important to me but customer service that comes along with the shopping experience as well. I mean, with all the variety and choices we have today, I can easily find another alternative and take my business elsewhere.

Vapour Beauty has garnered some attention in the natural/green lifestyle sphere. Supposedly they make some decent cosmetics. I read about them on a blog and was interested in trying some of their products. Recently they released some new shades of their lipstick, and had a promo code for a day. I've been looking for a natural lipstick that can replace my MAC Taupe. So I started to place an order and found that I couldn't enter the promo code in the Paypal check out so I didn't go through with it. I figured the fastest way to address that might be just to do a Facebook wall post, as I've seen other customers of other brands do. My post consisted something along the lines of "The lip promo code doesn't work for the Paypal check out :-( BTW, does the Incognito lipstick have any orange undertones?" I got home hours later that night to see if I received a response and found that my wall post was deleted. There was no explanation, no private message, nothing. I was taken aback and confused, so I posted another message, "Is there a reason why my wall post was deleted?" Then today, I found THAT message was deleted. The only explanation I could draw from analyzing the wall postings was one of their posts today, "Need assistance placing an order? Questions about our products? We're happy to help! e-mail info@vapourbeauty.com" Okay, so with that clue I deduced that they deleted my wall posts because they preferred certain concerns to be emailed to them. But they never addressed me directly to tell me that. I had to do all the guess work myself. You would think that part of the reason a brand has a Facebook page would be to have more direct interaction with their customers. Wow. Nice. I no longer have any interest in trying Vapour Beauty and will be 'unliking' on Facebook. What a turnoff.